We want every order from Gobble Goblin to be a happy one. Please read this policy before you order.
Perfectly Imperfect sweets
Many of our sweets are Perfectly Imperfect: brand-name sweets with small cosmetic flaws, such as squashed shapes, uneven coatings or slightly off colours. These flaws are why our prices are so low. Because they’re described on our site before you buy, cosmetic imperfections are expected and are not treated as defects.
Change of mind and the cooling-off period
Our sweets are foodstuffs intended for everyday consumption that can deteriorate. For this reason, the 7-day cooling-off period in section 44 of the Electronic Communications and Transactions Act does not apply to them (section 42 of that Act), and we can’t accept returns of sweets because you’ve changed your mind.
Damaged, spoilt, faulty or incorrect orders
Your rights under the Consumer Protection Act still apply. If your order arrives:
- damaged in transit,
- spoilt or past its best before date,
- different from what you ordered, or
- with items missing,
please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and clear photos of the problem and the packaging. We’ll offer you a replacement or a refund for the affected items.
How to contact us
- Email: gobblegoblins@outlook.com
- Phone: 083 813 8063
- WhatsApp: Chat with us
Refunds
Approved refunds are paid back to your original payment method through Payfast or iKhokha, depending on which you used at checkout. We’ll let you know once your refund has been processed. How long it takes to reflect depends on your bank.
Cancelling an order before dispatch
If you’d like to cancel an order that hasn’t been dispatched yet, contact us as soon as possible. If it hasn’t left us, we’ll cancel it and refund you in full.
Delivery
Orders are dispatched within 1–2 working days after payment is confirmed and delivered by Bob Go courier anywhere in South Africa. Please make sure your delivery address is correct at checkout. If a parcel is returned to us because of an incorrect address, re-delivery may be charged.
See also our Legal Information page.