Quick answers to the questions we hear most. Can’t find what you need? Contact us.
Our sweets
What are Perfectly Imperfect sweets?
They’re brand-name sweets with small cosmetic flaws, such as a squashed shape, an uneven coating or a slightly different colour. They didn’t make it into the picture-perfect packs, so we can sell them at lower prices.
Do they taste the same?
Yes. The flaws are only cosmetic. The taste is exactly the same.
What sizes do you sell?
Our sweets come in 100 g, 200 g, 500 g and 1 kg bags, plus 2 kg Family Packs. Each product page shows which sizes are available.
Do your sweets contain nuts or other allergens?
Our sweets are packed in a facility that handles peanuts and tree nuts, so we don’t recommend them for anyone with a nut allergy. Some sweets may also contain milk, egg, soya, gluten or other allergens. Please check the label and product page, and contact us before ordering if you have any allergy. See our Terms and Conditions for details.
How should I store my sweets?
Keep them in a cool, dry place, out of direct sunlight. Chocolate especially doesn’t like the heat. Enjoy them before the best-before date on the label.
Delivery
Where do you deliver?
Anywhere in South Africa, with Bob Go courier.
How much is delivery?
Courier delivery anywhere in South Africa costs R75 up to 5 kg, R110 up to 10 kg, R150 up to 20 kg and R200 above 20 kg. You’ll see it at checkout before you pay.
How long will my order take?
We dispatch within 1–2 working days after payment is confirmed. The estimated delivery time for your address is shown at checkout.
My order arrived damaged or wrong. What do I do?
Sorry about that! Please contact us as soon as possible, ideally within 48 hours, with your order number and photos of the problem and the packaging. We’ll replace or refund the affected items. See our Refund and Returns Policy.
Orders and payment
How can I pay?
Securely through Payfast or iKhokha. Just choose the one you prefer at checkout. Payfast accepts card, instant EFT and other payment methods, and iKhokha accepts card payments. We never see or store your card details.
Can I cancel my order?
Yes, if it hasn’t been dispatched yet. Contact us as soon as possible and we’ll cancel it and refund you in full.
Can I return sweets if I change my mind?
Because sweets are food, we can’t accept change-of-mind returns. Damaged, spoilt or incorrect orders are always put right.
Can I order for a party or event?
We’d love to help. Send us a message on WhatsApp or by email with what you need.